Terms and conditions

Terms and Conditions of the www.felxi-hoses.com online shop

I General provisions

These Terms and Conditions define the general conditions, rules for the use of the Internet Shop and the manner of providing electronic services and sales carried out via www.felxi-hoses.com Internet Shop by RONDO 2 Krystyna Scholz, 40-750 KATOWICE, 108 Boya Żeleńskiego Street, Company RONDO 2 Krystyna Scholz registered in CEIDG by the Minister of Economy, VAT NO: PL6461003011 , Regon: 272264449
Contact with the Service Provider takes place through:
a) e-mail address office@flexi-hoses.com

b) by telephone on +48 605 102 844

c) by fax on +48 322 09 47 37;

These Terms and Conditions are permanently available on the website http://www.felxi-hoses.com in a way that enables Users to obtain, reproduce and record their content by printing or saving it on a carrier at any time.

II Definitions

The terms used in the Rules and Regulations shall mean:

Working days - are days from Monday to Friday excluding public holidays;
Customer - a natural person, a legal person or an organisational unit that is not a legal person but to which special regulations grant legal capacity, who places an Order in the Store;
Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
Account - a part of the Internet Shop assigned to a given Customer, by means of which the Customer may carry out certain actions within the framework of the Internet Shop;
Rules and Regulations - this document;
Registration - a single action involving the creation of an Account by the Customer, performed
Registration - a one-time action involving the creation of an Account by the Customer, performed using the registration form made available by the Seller on the website of the Online Store;
Online Store (Shop) - website through which the Customer may
in particular place Orders;
Sales contract - a contract of sale of Goods, as defined by the Civil Code, concluded between the Seller and the Customer;
Services - services provided by the Seller to the Customers electronically within the meaning of the Act of 18 July 2002 on provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
Act on consumer rights- Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
Act on the provision of services by electronic means- Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204 as amended);

Order - a declaration of will of the Customer, aiming directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.

III Rules of using the On-line shop

The use of the On-line shop is possible on condition that the tele-information system used by the Customer meets the following minimum technical requirements:
computer with access to the Internet,
access to e-mail,
Internet Explorer web browser version 11 or later, Firefox version 28.0 or later or Chrome version 32 or later,
cookies and Javascript enabled in your web browser.
The use of the Internet Shop means any activity of the Customer which leads to him/her becoming acquainted with the content contained in the Shop.
In particular, the Customer is obliged to:
not to provide or transmit content that is prohibited by law, e.g. content that promotes violence, is defamatory or infringes personal rights and other rights of third parties,
use the Internet Shop in a manner that does not disrupt its operation,
in particular through the use of specific software or devices,
not to undertake actions such as: sending or posting unsolicited commercial information (spam) within the scope of the Internet Shop,
use the Internet Shop in a manner not disruptive to other customers and the Seller,
use any content placed within the scope of the Internet Shop only within the scope of your own personal use.
use the Internet Shop in a manner which is not disruptive to other customers and the Seller,
use the Internet Store in a manner compliant with the provisions of the law in force in the Republic of Poland, the provisions of the Terms and Conditions and the general principles of Internet use.
IV Services

The Seller shall make it possible through the Internet Shop to use free of charge Services consisting of:
a) browsing the information placed in the Internet Shop,

b) maintaining an Account in the Online Shop,

c) providing an interactive form which enables the Customer to place an Order
in the Shop,

d) provision of the Newsletter service.

The Services indicated in pt. 1 Services are provided by the Seller 24 hours a day, 7 days a week.
Agreement:
(a) for the provision of a service consisting in browsing information placed in the Store is concluded for a fixed period and is terminated when the Customer closes the Store's website,

b) for the provision of services consisting in maintaining an Account in the Store is concluded for an indefinite period and is terminated when the Customer submits a request to delete the Account or uses the "Delete Account" button,

c) the service of providing an interactive form enabling the Customer to place an Order in the Store is concluded for an indefinite period and terminates when the Order is placed,

d) Newsletter service is concluded for an indefinite period of time and shall terminate upon the Customer's request to remove his/her email address from the Newsletter subscription service or to unsubscribe using the link contained in the message sent as part of the Newsletter service.

The service of maintaining an Account in the Online Store is available after Registration. Registration takes place by completing and accepting a registration form made available on one of the pages of the Shop.
The condition of Registration is agreeing to the Terms and Conditions and providing personal data marked as obligatory.
The Customer has the possibility of receiving commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter service). For this purpose, the correct e-mail address should be provided or the relevant field should be activated in the registration form or the Order form. The Customer may revoke consent to sending commercial information at any time. The Newsletter is sent by the Seller only to the Customer who has subscribed. NEWSLETTER:YES
If the Customer violates the provisions of these Terms and Conditions, the Seller, after an ineffective call to cease or remove the violations with setting an appropriate deadline, may terminate the contract for the provision of Services with 14 days' notice.
The Store has the right to organise occasional competitions and promotions, the terms and conditions of which will be stated on the Store's website each time.
Promotions in the Store are not cumulative, unless the Rules of a given promotion state otherwise.

V Procedure for concluding a Sales Agreement

Information about the Goods given on the Store's websites, in particular their descriptions, technical and usable parameters and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The condition for placing an Order is having an active e-mail account.
The condition for placing an Order by telephone is having an active e-mail account and telephone line.
The condition for placing an Order via e-mail is having an active e-mail account.
Via the Order form, Orders may be placed 24 hours a day, 7 days a week.
week, and Orders placed by telephone or e-mail may be placed on Working Days between 7:30 am and 3:30 pm.
Placing an Order may be done by:
filling in the electronic Order form, including the Customer's data needed to process the Order, in particular: first and last name, place of residence and e-mail address,
using the Customer's personal data obtained as a result of previous registration in the Shop (purchase using the Customer Account),

placing an Order by telephone using the telephone number provided by the Seller on the website of the Store, including the Customer's data necessary for the processing of the Order, in particular: first and last name, place of residence and e-mail address; name of the Goods and its quantity, form of delivery and method of payment,
placing an Order by sending an electronic message to the electronic mail address specified by the Seller on the website of the Store, including the Customer's data necessary to carry out the Order, in particular: first name and surname, place of residence and e-mail address; name of the Goods and its quantity; form of delivery and method of payment
e-mail address; name of the Goods and their quantity, form of delivery and method of payment.
In order to conclude a Sales Agreement via the Internet Shop and the Order form made available therein, it is necessary to select the Goods by undertaking the following technical activities
based on messages displayed to the Customer and information available on the website.
The selection of the Goods ordered by the Customer is made by adding them to the basket.
After the Customer has entered all the necessary data in the Online Shop, a clear and visible summary of the Order placed shall be displayed. The summary of the Order shall contain information relating to:
(a) description of the subject of the Order,

b) unit and total price of the ordered products or services including taxes, including delivery costs and additional costs (if any),

c) method of contact with the Seller,

d) the chosen method and date of payment,

e) the chosen method of delivery,

f) the delivery time,

g) the Customer's contact details

h) invoice data.

In order to send the Order, it is necessary to accept the content of the Terms and Conditions, confirm reading the "Notice of withdrawal from the agreement", provide personal data marked as mandatory and press the button "Order with obligatory payment".
The Customer's sending of the Order constitutes an offer to the Seller to conclude a contract of sale of the Goods which are the subject of the Order.
After submitting the Order, the Customer receives an e-mail confirming the receipt of the Order (together with the individual Order number), containing a final confirmation of all material elements of the Order.
Subsequently, the Seller sends to the e-mail address provided by the Customer a confirmation of the Customer's placement of the Order, which constitutes the Seller's statement of acceptance of the offer referred to in para. 11 above.
Customers placing Orders with the Store by telephone or by sending an e-mail message in order to place an Order should:
(a) specify by telephone or in the content of an electronic message addressed to the Seller the name of the Goods from among the Goods on the Store's website and their quantity,

b) indicate the manner of delivery and method of payment from among the methods of delivery and payment specified on the website of the Store,

c) provide the data required for completion of the Order, in particular: first and last name, place of residence and e-mail address.

Information on the total value of the Order is provided each time by the Seller verbally after completion of the Order in its entirety and after the Customer chooses the form of delivery and specifies the form of payment or by e-mail. In the case of Customers who are consumers within the meaning of Article 22[1] of the Civil Code, the Seller shall, each time after an Order is placed via telephone or e-mail, send the Customer a confirmation of the terms of the Order placed, which shall contain information on:
(a) description of the subject of the Order,

b) unit and total price of the ordered products or services including taxes, including delivery costs and additional costs (if any),

c) method of contact with the Seller,

d) the chosen method and date of payment,

e) the chosen method of delivery,

f) the delivery time,

g) the Customer's contact details

h) details for invoicing

i) the terms and conditions

j) instruction on the right to withdraw from the contract, together with its template.

The Contract is concluded upon the Customer's sending (in response to the confirmation of the terms and conditions of the Order sent by the Seller) an e-mail to the Seller's e-mail address, in which the Customer: accepts the content of the Order sent and agrees to its fulfilment; and accepts the content of the Regulations and confirms that he/she has read the instruction on withdrawing from the contract.
Recording, securing, making available and confirming the material provisions of the Contract of Sale of the Goods to the Client takes place by sending them to the e-mail address provided and by enclosing to the parcel containing the Goods a printout of the confirmation, the Order specification and the VAT invoice.
The Contract of Sale shall be concluded in the Polish language, with the content compliant with the Regulations.

VI Delivery

Delivery of the Goods is limited to the territory of the Republic of Poland and takes place to the address indicated by the Customer while placing the Order.
The Customer may choose the following forms of delivery of the ordered Goods:
(a) through a courier company,

b) personal collection at the Seller's personal collection point.

In addition, the delivery costs will be indicated during the placement of the Order.
Delivery shall be made immediately, no later than within 30 days from the conclusion of the contract.
The Seller shall be liable for defects in accordance with the provisions of the Civil Code, in particular
556 and 5561 -5565 of the Civil Code.
VII Prices and payment methods

The prices of the Goods are quoted in Polish zloty and include all components, including VAT, customs duties and any other components.
The Customer may choose the following payment methods:
bank transfer to the Seller's bank account(in this case the processing of the Order shall be initiated after the Seller has sent the Customer a confirmation of acceptance of the Order, and the shipment shall be made immediately after the funds are credited to the Seller's bank account and the Order is completed);
cash on delivery, payment of the supplier at the time of delivery (in this case the processing of the Order and its dispatch will be commenced after the Seller has sent the Customer a confirmation of acceptance of the Order and the Order is completed);
cash on delivery - payment at the Seller's personal collection point (in this case the processing of the Order shall be commenced immediately after the Seller has sent the Customer a confirmation of acceptance of the Order, and the Goods shall be released at the Seller's personal collection point).

VIII Right of withdrawal

The Customer who is a consumer within the meaning of Article 22[1]of the Civil Code may withdraw from the contract without giving any reason by submitting an appropriate declaration within 14 days. In order to meet this deadline it is sufficient to send the declaration before its expiry.
The customer may formulate the declaration on his/her own or using the model declaration of withdrawal
withdrawal declaration which is attached as Appendix 1 to the Terms and Conditions.
The 14-day term shall be counted from the day on which the Goods were delivered or, in the case of a contract for the provision of Services, from the day of its conclusion.
Upon receipt of the consumer's notice of withdrawal, the Seller shall send an acknowledgement of receipt of the notice of withdrawal to the consumer's e-mail address.
The consumer's right of withdrawal is excluded in the case of:
the provision of services, if the Seller has performed the service in full with the express consent of the consumer, who has been informed before the performance starts that after the Seller's performance he will lose the right to withdraw from the contract;
a contract in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;
a contract in which the object of performance is a non-refabricated good made to the consumer's specifications or intended to meet his individual needs;
a contract in which the object of performance is a perishable good or an object with a short shelf life;
a contract in which the subject matter of performance is Goods supplied in sealed packaging which cannot be returned after opening for health or hygienic reasons, if the packaging has been opened after delivery;

a contract in which the subject of the performance are Products, which after delivery, due to their nature, are inseparably connected with other things;
a contract in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Contract, the delivery of which may only take place after 30 days and the value of which depends on fluctuations on the market, over which the Seller has no control;
a contract in which the consumer has explicitly requested that the Seller come to him to carry out urgent repair or maintenance; if the Seller provides additional services other than those which the consumer has requested to be provided, or supplies Goods other than replacement parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with regard to the additional services or Goods;
a contract for the provision of sound or visual recordings or computer software supplied in sealed packaging if the packaging is unsealed after delivery; the supply of newspapers, periodicals or magazines with the exception of a subscription contract; and
a subscription contract;
a contract concluded by public auction;
the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract provides for a specific date or period of performance;
the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the period for withdrawal and after the Seller has informed the consumer of the loss of the right to withdraw from the contract.
In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management, in particular to ascertain the nature, characteristics and functioning of the thing. The return should take place immediately, no later than within 14 days. The purchased Goods should be returned to the Seller's address.
The Seller shall immediately, but no later than within 14 days from the day of receipt of the consumer's declaration of withdrawal from the contract return to the consumer all payments made by the latter, including the costs of delivery of the Goods. The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer agrees to a different method of refund, which method shall be at no cost to the consumer.
If the consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the consumer for any additional costs incurred by the consumer.
The consumer shall only bear the direct cost of returning the Goods, unless the Seller has agreed to bear them.
Notice of withdrawal from the sales contract

Notice of withdrawal from the service contract

Withdrawal form

IX Claims concerning Goods

The Seller shall be liable to the Customer, including the Customer who is a consumer within the meaning of Article 22[1] of the Civil Code, on account of warranty for defects on the principles specified in Articles 556 - 576 of the Civil Code.
Complaints resulting from the violation of the Customer's rights guaranteed by law or on the basis of these Terms and Conditions should be addressed to RONDO 2 Krystyna Scholz, Boya Żeleńskiego 108, 40-750 Katowice, administrator@przewody-techniczne.pl.
In order to consider the complaint, the Customer should send or deliver the Goods under complaint, if possible enclosing the proof of purchase. The Goods should be delivered or sent to the address indicated in para. 2 above.
The Seller undertakes to consider each complaint within 14 days.
In case of shortcomings in the complaint, the Seller will call the Customer to complete it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Customer. The Seller shall reimburse the Customer for the shipping costs.
The Seller is the manufacturer of the Goods and is liable under the warranty of the Goods sold under the terms and conditions, and for the period indicated in the warranty card.
Goods complaint form

X Complaints regarding provision of electronic services

The Customer may submit to the Seller any complaints regarding the functioning of the Store and use of the Services. Complaints may be submitted in writing to the address: RONDO 2 Krystyna Scholz, Boya Żeleńskiego 108, 40-750 Katowice, at the e-mail address: administrator@przewody-techniczne.pl.
In the complaint, the Customer should provide his/her name, mailing address, type and description of the problem.
The Seller undertakes to consider every complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. In the case of deficiencies in the complaint, the Seller shall call on the Customer to supplement it to the extent necessary within 7 days, from the date of receipt of the call by the Customer.
Service complaint form

XI Out-of-court ways of settling complaints and pursuing claims

The Customer, who is a consumer, has, inter alia, the following possibilities to make use of out-of-court ways of dealing with complaints and claims:
is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement.
is entitled to apply to the regional inspector of the Trade Inspection with a request
to initiate mediation proceedings for amicable settlement of a dispute between the Customer and the Seller.may obtain free assistance in resolving a dispute between a Customer and a Seller, also using free assistance of a county (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers). Advice is provided by the Federation of Consumers at the toll-free consumer helpline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl.
can submit their complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/

XII Final provisions

Settlement of any disputes arising between the Seller and the Customer, who is a consumer within the meaning of Article 22[1] of the Civil Code, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Civil Procedure Code.
Any disputes arising between the Seller and a Customer who is not a consumer within the meaning of Article 22[1] of the Civil Code shall be referred to the court having jurisdiction over the Seller's registered office.
In matters not regulated in these Terms and Conditions, the provisions of the Civil Code, the provisions of the Act on Rendering Electronic Services, the provisions of the Act on Consumer Rights and other relevant provisions of the Polish law shall apply.
The content of these Terms and Conditions is subject to change. Each Customer shall be informed of any changes through information on the Store's home page containing a summary of the changes and their effective date. Customers who have a Customer Account shall additionally be informed of the changes together with a summary thereof at the e-mail address indicated by them. The effective date of the changes shall not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Terms and Conditions, he/she is obliged to inform the Seller about this fact within 14 days from the date of informing about the changes to the Terms and Conditions. Lack of acceptance shall result in termination of the agreement.